Refund policy

All claims are final

Each second can be claimed only once. When your payment completes, the second is written into the registry in your name, and your certificate is delivered immediately. Because of this, claims are final: they cannot be refunded, cancelled, or exchanged for a different second.

When you will be refunded

Someone claimed it first. If another person completes payment for the same second a moment before you, your payment is refunded in full automatically, and we email you to confirm.

We fail to deliver. If you paid but did not receive your certificate by email and it is not available on its verification page within 48 hours, and we cannot fix this, we refund you in full.

Printed certificates. If a printed certificate arrives damaged or has not arrived within 45 days, we reprint it or refund it, at your choice.

Your legal rights

Nothing in this policy limits rights you have under mandatory consumer law in your country.

How refunds are handled

Our orders are processed by Paddle.com, our online reseller and merchant of record. Refunds go back to your original payment method, usually within 5–10 business days. To ask about a refund, email hello@claimseconds.com with your order number, or reply to your Paddle receipt.

See also our Terms of service.